---
title: Daily Digest Emails Not Sending – Notification Settings Explained
description: Users may fail to receive Daily Digest Emails in Intapp if the correct notification settings are not enabled. Learn how to update Notification Settings to ensure digest emails are delivered.
---

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# Daily Digest Emails Not Sending – Notification Settings Explained

### **Overview**

Some users may report not receiving **Daily Digest Emails** in Intapp. This is usually caused by incorrect notification settings in the user profile. For Daily Digest Emails to send successfully, **two notification options must be enabled together**. <https://whu58480-my.sharepoint.com/personal/lindsay_barthram_actusverto_com/Documents/Microsoft%20Copilot%20Chat%20Files/Daily%20Digest%20Emails%20%E2%80%93%20Stickleback%20Technologies.pdf>

---

### 🔍 **Why Daily Digest Emails Fail to Send**

The issue occurs when the user has only **“Enable Daily Digest Emails”** selected.  
Daily Digest Emails **will not send** unless **both** of the following are enabled in the user’s Notification Settings:

1. **Enable Individual Notifications**
2. **Enable Daily Digest Emails**

These settings are linked — enabling only the Daily Digest option blocks all digest emails.[\[](https://whu58480-my.sharepoint.com/personal/lindsay_barthram_actusverto_com/Documents/Microsoft%20Copilot%20Chat%20Files/Daily%20Digest%20Emails%20%E2%80%93%20Stickleback%20Technologies.pdf)

**Important:**  
When both options are enabled, the user will receive:

- All **Intapp individual notifications**
- The **Daily Digest Email** summary

---

### 🛠️ **How to Check and Update Notification Settings**

Follow these steps:

### **Step 1 — Navigate to User Administration**

1. Go to **Administration → System → Users**.
2. Search for the affected user.<https://whu58480-my.sharepoint.com/personal/lindsay_barthram_actusverto_com/Documents/Microsoft%20Copilot%20Chat%20Files/Daily%20Digest%20Emails%20%E2%80%93%20Stickleback%20Technologies.pdf>

---

### **Step 2 — Review Notification Settings**

Scroll to the bottom of the user profile to find **Notification Settings**.

Ensure the following **both have checkmarks**:

- ✔ Enable Individual Notifications
- ✔ Enable Daily Digest Emails

If only the Daily Digest option is selected, the user will **not** receive any digest emails.[\[](https://whu58480-my.sharepoint.com/personal/lindsay_barthram_actusverto_com/Documents/Microsoft%20Copilot%20Chat%20Files/Daily%20Digest%20Emails%20%E2%80%93%20Stickleback%20Technologies.pdf)

---

### **Step 3 — Save and Notify the User**

After enabling both settings:

- Save the profile changes
- Inform the user they will begin receiving digest emails during the next scheduled dispatch cycle

---

### 📝 **Additional Notes**

- These settings apply per user; changes do not affect others.
- Users may experience an increase in system notifications when both settings are enabled.
- Daily Digest Emails are summarised notifications, not replacements for individual system notifications.

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